Last night lights went off in my house. As it usually happens, the electricity goes off because of the lightest wind, rain or thunder. In this case it lasted for not less than 12 hours, from 10pm till the next morning. Certainly heating doesn’t work without electricity. I write all that, because if the electric network decides “to respond to this article”, it will send a long and sorrowful letter about how their workers were struggling and striving all night long and only thanks to their selfless work, the breakdown lasted not 24 hours, but only 12 hours. I don’t know, perhaps they were struggling, I wasn’t there. However, at the end of the day, I don’t care for that, because I pay much money for 24-hour electricity supply. If I don’t pay on the fixed day of the month, they will cut off my electricity, but if the Electric Network of Armenia (ENA) doesn’t supply me with electricity for 12 hours, it can always justify itself by breakdowns, old wires, as well as struggles and sufferings. So there is no mechanism of making the service provider responsible to the consumer in the same way as the consumer to it. And that, so to say, spoils the service supplier to the extent that they, to put it mildly, don’t give a damn about the complaints.
We don’t have the culture, according to which every craftsman, whether he is a plasterer or a programmer, must be responsible for bad work or doing it late. They not only delay their work for weeks and months, but also respond to any of your observations “in a huff” – what do you know about my work to speak up – I have lots of technical excuses for not doing my work. The problem probably is that those specialists are few and the work is much and they are not afraid of becoming a bum, if you refuse hiring them. That is the very reason why the above-mentioned “experts” think that they have the right not to come to work for days and go to a cousin’s baptism, to a grandaunt’s funeral, as well as to take several jobs at a time. As a result you are compelled to ask them nicely, which I personally cannot do, since I am paying them money.
I dream of the times when all working relations will be regulated by a written contract and if one of the sides digresses from that contract for even a millimeter, he will face sanctions, despite winds, tsunamis and technical problems “suddenly” emerging. The same thing must be applied at the state level. In this case, our main “contract” is the Constitution. The government that gives less than $100 minimum wage today must not justify itself by any economic crises.
Otherwise, it turns out that this also has “to be bargained
